CTB is preparing a major multi-year tender for digital and AI marketing delivery, aligned to the (+) Catalonia, Better Tourism strategy (2028 horizon). The strategic framework is robust. The gap is a clear model for where AI creates genuinely new capability, distinct from the AI-enabling of existing marketing operations.
DTTT has been asked to advise on how bold AI investment should be framed alongside the global marketing tender, which opportunity areas are most relevant to CTB's specific strategic objectives, and how this thinking can ultimately shape the RFP brief for their appointed digital partner.
An AI creative entity is transparently artificial and designed to be experienced as such. It can generate content continuously, adapt to markets and evolve over years. Catalonia's cultural substrate — the mythological figures of the Patum, the surrealism of Dalí and Miró, Gaudí's symbolic architecture, Pyrenean folklore — provides rich material for a character with genuine depth and longevity.
This serves the brand strengthening, diversification and loyalty objectives directly, and operates across years rather than campaigns.
Visit Norway / Twigs: AI-generated troll character placed into real Norwegian landscapes. Built from folklore, maintained as a long-term asset rather than a single campaign — openly and deliberately AI-generated.
Canary Islands / Sea Souls: Mythological characters with strong creative identity but no ongoing digital life — an illustration of what is lost when character-based marketing is treated as a campaign rather than an asset.
Equip influencer programme with AI production tools. CTB develops AI-powered experiences and routes that creators document and share, making AI itself part of the story.
A persistent, owned AI character built from Catalan cultural identity — maintained as a long-term brand asset, adapting across markets, seasons and strategic priorities.
Investment in digital product and service design that transforms the visitor's experience of discovering and exploring Catalonia. AI that shapes the visit itself, generating personalised, participatory encounters that produce something the visitor could not have had elsewhere.
A high-quality XR or spatial computing investment also carries significant PR and earned media value beyond the product itself: the development story, the launch and the wider cultural conversation it contributes to should be considered from the outset.
Google Arts & Culture (Jan 2026): City Guide (personalised cultural recommendations, Barcelona included) and Comic Postcards (selfies transformed into AI-illustrated city souvenirs) — already operating in CTB's territory.
Guggenheim Bilbao / ARTETIK: Cultural institution as active co-developer of AI-driven visitor engagement, demonstrating how partnership rather than passive inclusion creates stronger outcomes.
Experimental co-development partnerships with cultural institutions; actively shape what AI discovery platforms surface across Catalonia's full territory.
AI-powered companion experience for the Grand Tour of Catalonia; XR investment at a flagship cultural site; AI-driven service design for specific visitor mindset profiles.
AI discovery interfaces advantage specificity over popularity. Under-visited territories are under-discovered partly because their content infrastructure is thin. CTB could develop AI tools for the industry: self-service platforms with pre-engineered LLM backends enabling local operators to produce structured content, itineraries and schema markup at scale.
Current baseline: 29% of overnight stays in the Costa Brava, 25.7% in Barcelona, 20% in the Costa Daurada. Marketing cannot compensate for missing infrastructure. AI tools can help build it faster than any alternative.
The strategy targets improvement in the Territorial Deconcentration Index from 8.9% to 12% and an economic impact increase from €125 to €134 per person per day. DTTT research shows destinations with structured, interest-tagged content are receiving growing AI referral traffic while generalist portals see organic traffic decline.
CTB's Intel.litur B2B intelligence platform provides the data layer. The gap is the content infrastructure for territories that currently have thin or interest-agnostic digital presence.
Structured AI content build for underrepresented regions; AI tools for operators and communities to create discoverable, interest-tagged content at scale.
Personalised AI routing and recommendation layer integrated with Intel.litur data; mindset-matched dispersal driving visitor flow across regions and seasons.
Residents hold exactly the knowledge that AI discovery systems need: specific, idiosyncratic and locally verified content that generic destination copy cannot replicate. A coordinated strategy equipping residents with AI tools — structured through CTB's segmentation framework — could build a significant GEO and AEO advantage, ensuring Catalonia surfaces in AI results with accuracy, depth and authentic local specificity.
Visit Faroe Islands / Faroencers: Local creator collective replacing the conventional influencer model. 10% of the population participated in strategy development. Instagram engagement rate of 8.68%, significantly above benchmarks. Unplanned moments impossible to commission but deeply authentic. The model required patience and iteration — initial recruitment prioritised community breadth over content skills.
Accessible AI creative tools for residents and operators; AI social listening in Catalan and Spanish for continuous sentiment intelligence across territories.
Coordinated resident co-creation programme targeting GEO/AEO advantage; AI-authenticated local content feeding directly into CTB's personalisation layer.
A single appointed partner cannot anticipate every significant AI development across a four-year contract period. Innovation infrastructure needs to run alongside the main appointment: a dedicated AI innovation fund for rapid experiments, an annual sprint open to broader respondents, and an AI intelligence and leadership programme for big tech partnerships (Google, OpenAI, Adobe) and pilot initiatives.
DTTT could establish and manage the advisory and leadership programme element as an independent layer, adjacent to the technology partner contract.
Applying the DTTT AI Transparency Framework (ai.thinkdigital.travel) as a standard across CTB's marketing and innovation work creates a consistent governance baseline. Requiring it from all tender respondents signals what CTB values and surfaces genuine differentiators among potential partners.
For a public sector body, transparency about AI use is consistent with the broader values of responsibility and authenticity underpinning the (+) Catalonia strategy.
AI innovation fund for rapid time-bound experiments; StarTechTour programme extended for AI-specific challenges and startup partnerships.
Annual innovation sprint with broader respondent field; formal AI intelligence programme with big tech partnership development; DTTT advisory layer.
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✓Initial RFP DraftComplete
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◈Bold AI OpportunitiesIn review — v4
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◎Full RFP BriefPending CTB input
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◎AI Strategy FrameworkPlanned
- 01 CTB reviews document and indicates which opportunity areas align with current strategic priorities.
- 02 Focused call to align on areas to develop into formal brief language and structure within or outside the main tender.
- 03 CTB confirms budget envelope and whether a two-lot structure or single commission is preferred.
- 04 DTTT develops selected areas into full RFP brief sections with scope, proposal expectations and evaluation criteria.
- 05 Pre-RFP alignment on in-house vs. outsourced content and production responsibilities.